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Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions,
please just send it to info@elitejacket.com

You can make payments through Credit/Debit cards or you can pay through PayPal.

If your order has not been shipped, you can request changes by contacting our customer service team. They will assist you in modifying your order as needed.

Upon placing your order, you will receive a comprehensive email confirmation containing all the details of your purchase. This email will include the price of each item, your order number, and shipping charges.

Elite Jacket proudly ships orders worldwide, except to Israel, Russia, and APO/FPO addresses. For any inquiries or further assistance regarding international shipping, you can reach out to us at support@elitejacket.com or chat with us via the messenger icon.

At Elite Jacket, we prioritize the security and privacy of our customers. To ensure a safe online shopping experience, we utilize SSL (Secure Socket Layer) encryption, providing end-to-end protection. We also partner with PayPal, a highly secure and reliable payment service.

We strive to deliver orders within 3-8 business days. In the event of any delays beyond the estimated timeframe, please contact our customer service team, and they will be glad to assist you.

Upon successfully placing your order, you will receive an email confirmation from Elite Jacket within a few minutes. This email serves as proof that your order has been received.

If you experience any problems with your order, please contact our dedicated Customer Service Team immediately. They will address your concerns promptly. For more information, please refer to our return and exchange policy page.

Once your Elite Jacket order is dispatched, you will receive an email notification containing the tracking details. You can also track your order directly on our website by visiting the designated tracking page.

Orders can be canceled prior to shipping. However, if the product has already been dispatched, you will need to receive it and then follow our return process for a refund or exchange.

If you wish to exchange your Elite Jacket for another item from our store, please contact our customer service team for further assistance. They will guide you through the exchange process.

Are the sizes of Elite Jacket jackets true to the size chart?

Custom-made sizes are available for suits only at Elite Jacket.

For your convenience, Elite Jacket offers sizes in both inches and centimeters. You can refer to our comprehensive size guide to choose the appropriate size for your jacket.

During the checkout process, you will find a coupon code field where you can enter your discount code. Apply the code to avail the offered discount.

As Elite Jacket provides free shipping for orders, we are unable to cover the return courier charges. Customers are responsible for the shipping costs associated with returns.

For returns, you will receive your refund through the original form of payment used during the purchase. Please note that refund processing times may take up to 6-7 business days.

Elite Jacket utilizes the services of FedEx and DHL for express international shipping. Within the United States, we primarily use USPS and UPS for our deliveries.

Elite Jacket is an exclusive online leather jacket store. We do not operate any physical retail shops.

To minimize customs fees, we label the items as gifts and declare a lower value price on the invoice. However, the application of customs fees depends on the specific rules and regulations of each country.

For any additional questions or inquiries, you can contact our Customer Care Department via email at support@elitejacket.com or chat with us using the messenger icon on our website. Our team will be happy to assist you.

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