Shipping policy

Elite Jacket proudly offers FREE worldwide shipping on all orders.

We ship globally using trusted and reliable courier partners, including DHL, FedEx, DPEX, AMEX, and SkyNet, to ensure safe and timely delivery of your order.

To avoid delivery issues, customers must provide a complete and accurate residential or business address at checkout. We do not ship to PO Box addresses, as courier services require a physical delivery location.

Once an order has been marked as delivered by the courier, Elite Jacket is not responsible for delays, loss, or theft.

ORDER PROCESSING TIME

All products are made to order.

• Processing time: 2 to 3 business weeks after payment confirmation
• Processing times may be extended during:
  • Seasonal sales
  • Promotional campaigns
  • Holidays
  • High-volume order periods

Once shipped, customers will receive a tracking number via email.

WORLDWIDE SHIPPING

• Standard Shipping: FREE (Worldwide)
• Express shipping may be available in selected locations (charges shown at checkout, if applicable)

Please note:

• Shipping charges do not include customs duties, taxes, or import fees
• Any applicable customs or import charges are the responsibility of the customer

INTERNATIONAL SHIPPING REQUIREMENTS

International customers must provide a valid phone number at checkout. Orders may be delayed until contact details are confirmed.

Elite Jacket is not responsible for delays caused by:

• Customs clearance procedures
• Courier service disruptions
• Incorrect or incomplete customer information

RETURN & REFUND POLICY

Elite Jacket accepts returns and refund requests in accordance with the terms below. Refunds and resolutions are handled on a case-by-case basis and are mutually discussed with the customer to ensure a fair outcome.

RETURN ELIGIBILITY

Returned items must meet the following conditions:

• Unused, unworn, and in original condition
• Original tags attached
• Returned in original packaging
• Free from damage, stains, odors, or signs of wear

Items that do not meet these conditions may be returned back to the customer.

RETURN REQUESTS

• Return requests must be submitted within 30 days of delivery
• Customers must email support@elitejacket.com for approval
• Order number and product details are required
• Approved items must be shipped within 14 days of approval
• Return instructions are provided after approval

RETURN SHIPPING COSTS

• Customers are responsible for return shipping charges
• Original shipping fees (if any) are non-refundable
• Elite Jacket is not responsible for lost returns without tracking
• Tracked shipping is strongly recommended

NON-RETURNABLE ITEMS

The following items are final sale and not eligible for return or refund:

• Gift cards
• Custom-made or made-to-order products
• Items purchased during clearance or promotional sales

REFUNDS

• Refunds are issued to the original payment method
• Processing time: 5–7 business days after inspection
• Refund amount excludes promotional discounts
• Refund eligibility and amount are finalized after mutual discussion with the customer, depending on the case and condition of the item

ORDER CANCELLATIONS

Elite Jacket reserves the right to cancel orders due to:

• Inventory or production limitations
• Pricing or listing errors
• Suspected fraudulent activity
• Incomplete or incorrect customer information

If payment has already been processed, an eligible refund will be issued to the original payment method.

PRIVACY

Elite Jacket respects customer privacy. Personal information is used solely for order processing, shipping, and customer support.

For complete details, please review our Privacy Policy.

TERMS & CONDITIONS

By placing an order on elitejacket.com, customers agree to the following:

• Order confirmation is sent via email after checkout
• Customers are responsible for providing accurate shipping details
• Elite Jacket is not responsible for deliveries to incorrectly provided addresses
• Orders may be refused or canceled due to production, inventory, pricing, or fraud-related concerns
• Refunds (if applicable) are issued to the original payment method
• Elite Jacket is not liable for delays caused by courier services, customs authorities, natural events, or circumstances beyond our control

For questions or support, contact us at support@elitejacket.com.