Refund policy

 

We have 30 days easy return policy but you need to inform us within 7 days of receiving the product to highlight the issues by sharing the snapshot of the product images with us. So that it will be entertained within 30 days. You cannot make your request for any return and exchange after 7 days.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at elitejacket4@gmail.com. Please note that returns will need to be sent to the following address: 5 Smithdale Rd, Houston TX 77024, USA.

Also please note that in case of returns, customers would have to bear charges for shipping back the item to us.

You can always contact us for any return questions at elitejacket4@gmail.com.

Order Cancellation:

For order cancellation, you need to inform us within 3 days of order confirmation to get a full refund. If we receive your request after this period, we will deduct 30% of the total payment from your transaction before processing the refund for the cancellation of your order.

Damages & Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items:

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 Days Cooling Off Period:

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at elitejacket4@gmail.com